![]() ![]() MP4 Movie files from the local harddrive when Lumion is done saving the files.Ģ.3: Verify that the Windows User Account type is an Administrator account. If the final destination is a network drive or a cloud back-up folder/service, please move the Photos and. Knowledge Base: How do you resolve anti-virus and firewall problems?Ģ.2: Always save Photos and .MP4 Movie files to a local harddrive.To prevent save errors, we recommend that you follow these instructions:Ģ.1: Please follow the instructions in step 1.1 and 1.3 in the article below to add an exclusion for Lumion to your security software: For example if the Windows User Account is a 'Standard' account instead of an 'Administrator' account.ġ.6: Lumion 9.0 and older: Using a Windows User Account name with non-Latin characters, for example Japanese or Chinese characters. ![]() If the connection drops out while saving the file, the file can become corrupted.ġ.4: Lack of Windows permissions. The back-up software might 'lock' the files before Lumion is done saving them which can result in file corruption.ġ.3: Saving Photos or. MP4 Movie files directly to cloud back-up folders, e.g. 1.1: Overzealous anti-virus software that prevents Lumion from saving the file correctly.ġ.2: Saving Photos or. ![]()
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